1. Eligibility for Refund
Refunds may be considered under the following conditions:
- The service was not delivered as agreed upon in the initial contract or scope of work.
- The client raised a valid complaint within the agreed timeline and allowed us the opportunity to resolve the issue.
- A project was canceled by us before any substantial work was started.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the project has commenced
- Delay caused by client-side in communication, data, or approval
- Full or partial project delivery has been completed
- Third-party issues (e.g., hosting, software licenses, etc.) beyond our control
- Custom software, websites, or digital services once delivered or deployed
3. Partial Refunds
In specific cases where the client terminates a project mid-way with valid reasons and if significant work is not completed, partial refunds may be considered at our discretion.
4. Refund Process
To request a refund:
- Email your concern to flexnet625@gmail.com with the subject line “Refund Request – [Your Project Name]”.
- Provide a clear explanation of the issue, along with any supporting documentation.
- Our team will review your request within 5–7 business days and respond with a decision.
5. Payment Method
- Approved refunds will be processed using the original method of payment or through bank transfer.
- It may take 5–10 business days to reflect in your account.
6. Contact Us
For any questions regarding our refund policy or to discuss an issue:
📞 0320-5698946
📧 flexnet625@gmail.com